ADMISSIONS
Starting Your Journey With Confidence
Whether you're seeking help for yourself, someone you care about, or referring a patient, our admissions team is here to guide you through every step of the process. Every enquiry is treated confidentially and assessed individually to ensure the most appropriate care.
BEFORE YOU BEGIN
Submitting An Enquiry Does Not Confirm An Admission
Every enquiry is reviewed individually and carefully, so that when someone is admitted, we know it's the right care, at the right time.
Clinical assessment
Suitability for Shamar Clinic
Bed availability
Required documentation
Medical aid or private funding confirmation
YOUR PATH TO CARE
The Admissions Journey
Select a step below to see what it involves.
Enquiry
Information & Documents
Clinical Assessment
Funding Confirmation
Admission Confirmation
Arrival & Orientation
Step 1 · Make An Initial Enquiry
Enquiries may be made in a number of ways, whichever feels most comfortable:
• Online enquiry form
• Telephone
• Healthcare professional referral
Step 2 · Submit The Following Required Information
Patient Information
✓ Full name
✓ Date of birth
✓ ID / Passport
✓ Contact details
✓ Residential area
✓ Adult or adolescent
✓ Preferred language
Contact Person
✓ Name
✓ Relationship
✓ Contact details
✓ Consent confirmation
* For adolescents, parent or guardian details are required.
Clinical Information
✓ Reason for admission
✓ Current symptoms
✓ Existing diagnosis
✓ Medication
✓ Treating doctor
✓ Previous admissions
✓ Substance use concerns
✓ Physical health conditions
✓ Risk assessment
✓ Preferred admission date
* Information collected assists with the initial assessment and does not replace a formal psychiatric evaluation.
Step 3 · Supporting Documents
Required where available:
Referral letter
Clinical report
Medication list
ID copy
Medical aid information
Principal member ID
Medical aid authorisation
Other requested documents
* Don't have everything yet? You can still submit your enquiry. Our admissions team will guide you on any additional documents required.
All information is handled confidentially in accordance with applicable privacy legislation.
Step 4 · Initial Contact
A member of the admissions team will:
✓ Confirm information
✓ Gather missing information
✓ Explain the admissions process
✓ Discuss clinical needs
✓ Explain funding
✓ Arrange assessment
* Our admissions team will contact you as soon as practically possible. Urgent enquiries should also be followed up telephonically.
Step 5 · Clinical Assessment
The purpose of this assessment is to determine whether:
✓ Admission is appropriate
✓ Shamar is suitable
✓ Appropriate programme
✓ Additional information is required
✓ Safe admission
✓ Psychiatrist involvement
✓ Immediate risk management
* Admission is only confirmed once the required clinical review has been completed.
Step 6 · Funding
Medical Aid
✓ Authorisation
✓ Membership details
✓ Clinical motivation
✓ Scheme rules
✓ Benefits
* Medical aid authorisation is subject to your scheme's rules and does not guarantee that every service or practitioner fee is fully covered.
Private Funding
✓ Estimate provided
✓ Accommodation
✓ Medication
✓ Practitioner consultations
✓ Treatment costs
* Final costs may change depending on the duration of admission and clinical needs.
Step 7 · Admission Confirmation
Admission is confirmed once:
✓ Clinical acceptance
✓ Bed availability
✓ Documentation received
✓ Funding confirmed
✓ Admission date agreed
✓ Pre-admission information provided
What You'll Receive
Admission date
Directions
Packing information
Medication guidance
Consent forms
Visiting information
Contact details
Step 8 · Arrival At Shamar
✓ Identity verification
✓ Consent forms
✓ Medication recording
✓ Nursing assessment
✓ Risk screening
✓ Belongings check
✓ Room allocation
✓ Meet the team
Step 9 · Orientation
Daily programme
Treatment approach
Individual therapy
Group therapy
Medication
Patient rights
Confidentiality
Visiting
Safety
Code of conduct
Family involvement
Individual treatment plan
Frequently Asked Questions
Does submitting an enquiry confirm admission?
No. Submitting an enquiry begins the admissions process only. Every admission remains subject to clinical assessment, suitability, bed availability, required documentation, and funding confirmation.
Can I submit an enquiry without all my documents?
Yes. You can still submit your enquiry if you don't have everything yet. Our admissions team will guide you on any additional documents required.
Will Shamar assist with medical aid authorisation?
Our admissions team will guide you through the medical aid authorisation process, though authorisation is subject to your scheme's rules and does not guarantee full cover of every service or practitioner fee.
Can a family member complete the enquiry?
Yes. A family member or contact person may complete the enquiry on behalf of the patient, with the relevant contact and consent details provided.
How do I know if admission is appropriate?
This is determined during the clinical assessment stage, where our team reviews whether admission is appropriate, whether Shamar is suitable, and which programme best fits the clinical needs.
What happens after my enquiry?
A member of our admissions team will make initial contact to confirm your information, discuss clinical needs, explain funding, and arrange the clinical assessment.
Immediate Help Required?
If you or the patient is:
• In immediate danger
• At immediate risk of harming themselves
• Unable to be transported safely
• Experiencing a medical emergency
• At immediate risk of harming another person
Please contact emergency medical services or proceed to the nearest hospital emergency department immediately.
Do not rely solely on the online enquiry form during an emergency.
Admissions Enquiry
Ready To Take The First Step?
A few details are enough to begin. Our admissions team will guide you through the rest.
Prefer A different Method Of Communication?
Use the contact details below to reach out to our admissions team.
Phone
+27 12 247 5056
+27 60 844 6788
admin@shamarclinic.co.za