Introduction
At Shamar Clinic, we are committed to protecting your personal information and ensuring that your privacy is respected in accordance with the Protection of Personal Information Act (POPIA) and applicable data protection laws.
This Privacy Notice explains how we collect, use, store, and protect your personal information.
Information We Collect
We may collect the following personal information:
- Name and surname
- Contact details (email, phone number)
- Medical or wellness-related information (only where voluntarily provided)
- Information submitted via enquiry or booking forms
- Website usage data (cookies, analytics)
How We Use Your Information
Your information is used to:
- Respond to enquiries and bookings
- Provide healthcare or wellness services
- Communicate with you regarding appointments or services
- Improve our website and services
- Comply with legal and regulatory requirements
Legal Basis for Processing
We process your information based on:
- Your consent
- The provision of services requested by you
- Legal obligations applicable to healthcare providers
Sharing of Information
We do not sell your personal information.
We may share your information only with:
- Authorised healthcare professionals involved in your care
- Service providers assisting with website hosting, communication, or administration
- Legal or regulatory authorities where required
Data Security
We take reasonable technical and organisational measures to protect your information, including:
- Secure hosting environments
- Restricted access to sensitive data
- Use of secure communication channels where possible
Data Retention
We retain personal information only for as long as necessary:
- To fulfil the purpose for which it was collected
- To comply with legal, medical, or regulatory obligations
Your Rights
You have the right to:
- Access your personal information
- Request correction or deletion
- Withdraw consent at any time
- Object to processing in certain circumstances
To exercise these rights, please contact us using the details below.
Contact Information
If you have any questions about this Privacy Notice or your personal data, please contact:
admin@shamarclinic.co.za
Updates to this Notice
We may update this Privacy Notice from time to time. Updates will be published on this page.